La check-in, trebuie să prezentați un document de identitate cu fotografie și un card de credit.Vă rugăm să reţineţi că satisfacerea tuturor cererilor speciale se va face funcţie de disponibilitate şi că se pot aplica taxe suplimentare. Vă rugăm să transmiteţi în avans la Best Western Plus Crystal, Hotel,Bar & Spa ora estimată a sosirii dumneavoastră. Puteţi folosi căsuţa de Cereri Speciale când faceţi rezervarea sau să contactaţi direct proprietatea, folosind detaliile de contact transmise în confirmarea rezervării. Piscine du Spa este închis(ă) în perioada du. 04 ian. 2026 - du. 08 febr. 2026 Centrul spa/wellness este închis în perioada du. 04 ian. 2026-du. 08 febr. 2026 Sauna este închisă du. 04 ian. 2026-du. 08 febr. 2026 Due to its annual maintenance, please note that the spa will be closed for a month from Sunday January 4th, 2026 at 2:00 p.m. local time to Sunday February 8th, 2026 inclusive. We apologize for the inconvenience and we thank you for your understanding. For safety reasons, the sauna and the hammam are strictly prohibited for children under 16 years old. Access to the Spa (pool + sauna + hammam) is authorized for children under 16 years old only from 10:00 a.m. to noon on Monday and from 8:00 a.m. to 9:30 a.m. from Tuesday to Sunday. The spa is a place of rest and relaxation. Parents must discipline their children in order to respect the tranquillity of the place under pain of exclusion. Spa access: 50 minutes offered per person and per night booked, upon mandatory reservation of your time slot at Crystal Spa by using our e-Concierge App. The spa is not very busy on week days. Therefore, please note that for ecological and economical reasons, THE SAUNA AND THE HAMMAM WILL BE TURNED ON ONLY FROM 4:00 TO 8:00 P.M. FROM MONDAY TO FRIDAY. The schedule will be normal on week-ends, public holiday or school holidays." Thank you for your understanding. Due to an increasing number of fraud or fraud attempts, please note that the full payment of your stay will be due at the time of check in (rate of the room x number of nights + city taxes) + a request of a credit card for a pre-autorisation or a cash deposit as a guarantee (minimum 50 Euros per person and per night). Also requested at check in : signature and acceptance of our Terms and Conditions, our Privacy Policy and our Internal Rules. We cannot give access to the room if those documents aren't signed. These documents can be provided by the hotel before reservation upon request. Parking: the hotel doesn’t have a private parking. You can park in the streets nearby (free of charge Mon-Sat from 6:00 p.m. to 10:00 a.m., Sundays and Holiday Days). You can also park in the public Parking Joffre Saint-Thiébaut located 300 meters away from the hotel. If you validate your parking ticket at the Front Desk before exiting with your car, you’ll get a 10% discount. Bikes: the hotel provides a free place to store your bike as it is forbidden to bring your bike to your room. The bar is usually open Mon: 6:00 p.m. - 10:00 p.m. / Tue-Wed: 6:00 p.m. - 00:00 / Thu-Sat: 5:00 p.m. - 1:00 a.m. Closed on Sunday. Schedule subject to change at any time.
