The Three Swans Hotel, Hungerford, Berkshire
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Compară camere și prețuri
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Informații rapide
Sosire începând cu | 15:00 |
|---|---|
Plecare până la | 11:00 |
Mic dejun | Mic dejun disponibil |
Animale de companie | Animalelor de companie le este permis accesul contra unei taxe suplimentare |
Copii | Copiii sunt bineveniți la acest hotel |
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Mai multe despre The Three Swans Hotel, Hungerford, Berkshire
The Three Swans Hotel, Hungerford, Berkshire
Set in a former Coaching Inn, The Three Swans Hotel, Hungerford, Berkshire boasts traditional charm and period features. It is 100 metres from the Kennet and Avon Canal, and has a restaurant, bar and outdoor eatery.
Scoruri și recenzii
Recenzii scrise de călători
Comentariu: 6 mar. 2025
Overnight stay
Răspunsul hotelului
Comentariu: 11 martie
Thank you so much for your very kind words. We are delighted to hear that you had such a fantastic time at the Three Swans Hungerford and we look forward to welcoming you back again, soon! We are super happy we were able to accommodate your needs and that you had found all of our staff so friendly.
Best regards,
Dot - General Manager
Comentariu: 12 mar. 2025
Horrible
Răspunsul hotelului
Comentariu: 15 martie
Thank you for your feedback. We're glad to hear that you found the hotel aesthetically pleasing and enjoyed the furniture. However, we're truly sorry to learn about the issues you encountered during your stay. We apologize for the discomfort you experienced with the bed and the noise from the hallway. We understand how important a good night's sleep is, especially after a long journey, and we regret that we fell short in providing that for you.
We'll certainly look into the shower head issue and the door gap to ensure a more comfortable experience for future guests. We hope you'll consider giving us another chance to provide a better stay in the future during which we can ensure that a quieter room is allocated to you.
Best regards,
Dot - General Manager
Comentariu: 9 mar. 2025
Awful
Răspunsul hotelului
Comentariu: 12 martie
I'm sorry to hear about your disappointing experience. It must have been frustrating to wait so long only for the food. I am very disappointed to hear about the quality of food, have you shared your concerns with one of our Team at the time? We do our best to check in on every table to ensure everyone if having a satisfactory meal and I'm afraid we do not recall your feedback, otherwise we would have made it right.
If you wish to discuss your concerns further we would be more than happy to do so and try our best to restore your faith.
I hope to hear from you.
Best regards,
Dot - General Manager
Comentariu: 26 feb. 2025
“Room” for improvement
Răspunsul hotelului
Comentariu: 2 martie
Thank you for sharing your feedback. We're sorry to hear that your stay didn’t meet expectations. We understand how inconvenient it can be when parking is farther than expected, especially in the rain. We’ll make sure to highlight this more clearly in our booking details to avoid future confusion. We also apologize for the disturbance caused by the air conditioning – that’s certainly not the experience we aim to provide.
We appreciate your continued support of the Coaching Inn Group and hope to have the opportunity to welcome you back with a more comfortable stay next time. Please let us know when you're planning to stay with us again and we will ensure you are allocated a quiet room.
Best regards,
Dot - General Manager
Comentariu: 23 feb. 2025
Shambles
At 2.15pm our meals arrived with no potatoes on any plates! The waiter was apologetic but obviously not up to the job and took our meals away two at a time with no indication of when he would return.
At this point we gave up and left. Our friend is staying there ( his second visit this year to this hotel). He will not be returning.
I think The Three Swans needs a serious rethink. Training in hospitality absolutely essential and maybe another chef or two in the kitchen
Răspunsul hotelului
Comentariu: 2 martie
Thank you for your feedback, and we’re very sorry to hear about your disappointing experience. We deeply regret that we did not meet your expectations on this occasion and that the service was not up to the standard you deserve.
We truly value your input, and we are reviewing the situation with our team to ensure we improve our service, staff training, and kitchen efficiency moving forward. We understand your frustration, and we truly apologize for the inconvenience caused. We appreciate your feedback and hope to have the opportunity to restore your trust in the future.
I have managed to speak to your friend who is going to give us a chance in the future and will indeed return to The Three Swans Hungerford, we hope for the same from you.
Best regards,
Dot - General Manager
Poziție excelentă
117 High St, Hungerford, RG17 0LZ, Regatul Unit|0,03 km față de Vision Express Opticians - Hungerford
Lucruri de făcut: 10pe o rază de 0,22 km
Transportpe o rază de 0,29 km
Sosire și plecare
Check-in de la:
15:00
Plecare înainte de:
11:00
Bine de știut
Copiii sunt bineveniți la acest hotel
2 ani sau mai puțin
Copiii pot utiliza paturi suplimentare pentru o taxă suplimentară de GBP 10.
Animalelor de companie le este permis accesul contra unei taxe suplimentare
Mic dejun disponibil
Preț mic dejun
Te rugăm să contactezi hotelul pentru informații despre prețuri
Opțiuni mic dejun
Mic dejun continental
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. When booking more than 8 rooms, different policies and additional supplements may apply. Children are allowed on request. Contact property with your requirements. Additional fees apply. Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated. The hotel is a popular venue at weekends with various events and can have live music playing until late, they do their best to ensure this is kept to a minimum.
