Macdonald Forest Hills Hotel & Spa
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Informații rapide
Sosire începând cu | 15:00 |
|---|---|
Plecare până la | 11:00 |
Mic dejun | Mic dejun disponibil |
Animale de companie | Animalelor de companie le este permis accesul contra unei taxe suplimentare |
Copii | Copiii sunt bineveniți la acest hotel |
Facilități
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Macdonald Forest Hills Hotel & Spa
Acest hotel prietenos de 4 stele se află într-o locație liniștită, pe malul lacului Loch Ard, la numai 9,7 km de poalele muntelui Ben Lomond. Oferă un centru spa, un meniu select de vinuri și sortimente de whisky, precum și un centru de activităţi.
Scoruri și recenzii
Recenzii scrise de călători
Comentariu: 7 mar. 2025
Spa and stay
Lovely hotel, beautiful grounds and surrounding area would definitely go back to enjoy time in the spa and the hotel
Comentariu: 13 sept. 2024
A stat pe: sept. 2024
2 nights - Nice hotel with clear weaknesses in service and cleanliness
Unfortunately, the service at the reception is far from satisfactory. The staff seems to be poorly trained, especially when it comes to dealing with guests. It is very rude to continue conversations with colleagues while a guest is standing in front of you. Worse, even a simple "good day" while passing seems to be too much to ask – the reception didn't even greet when you walked by. Such basic courtesy should be taken for granted in a hotel. It was also never asked about our stay, which was supposed to be standard.
Another problem was communication. We wanted to cancel a table reservation and tried to do so via WhatsApp first, but no response came. When we reported this to reception, we were directed directly to the restaurant, although reception could also pass on this message. This seems disorganized and uncustomer-oriented.
Cleanliness:
Cleanliness at the hotel was also disappointing. Many glass surfaces and windows were smeared or dirty, and the bathroom had mold stains on the edges of the shower. The faucet was difficult to operate and had to be tightly turned off to stop water running. Especially in the billiard room, it became apparent that cleaning had not been done for a long time – the dust was so thick that guests could write their names in it, and cobwebs were ubiquitous.
SPA:
Unfortunately, I can't say anything about the spa because I refrained from visiting it due to the general cleanliness of the hotel.
Rooms:
Positive was our twin room overlooking the garden. The beds were comfortable, even if they seemed a bit worn out. Fortunately, there was an elevator so we didn't have to carry our luggage.
Restaurant:
Unfortunately, the restaurant does not offer a lot of food, and the ambience seems quite old-fashioned. The food and drink menus are also heavily worn out and could urgently use a replacement. It is also a pity that despite including breakfast there are considerable additional costs for certain meals. On the positive side, however, the friendly staff in the restaurant has always tried.
In summary, the hotel has potential due to its location and sporting opportunities, but the service and cleanliness urgently need improvement. Especially the handling at the reception should be more professional and polite.
Răspunsul hotelului
Comentariu: 14 septembrie
Andrew
UK
Comentariu: 4 mar. 2025
Stuck in the 90's not worth the money!
The state of the art leisure centre may have been so in 1990 is certainly not in 2024 , with a third of the machines displaying out of order and unusable. The equipment is dated and badly requiring modernisation.
The dining experience was by far, some of the worst we have experienced. With dinner service waiting over 40 mins to take our order (we spent over £120 on dinner and drinks) and the breakfast service was almost non-existent. Coffee undrinkable due to the levels of dilution, no toast at all, undercooked meats and staff who looked like they had no clue what was going on despite multiple complaints and queries as to where our food was.
We did complain to the restaurant manager who in turn directed us to the most unfriendly receptionist who said the best she could do is a £10 discount which is by no means acceptable. We paid £160 odd pounds to sleep in discomfort and be extorted through your paltry dinner service to a further tune of £120. Misled around the facilities and the service was well below any acceptable standard.
Răspunsul hotelului
Comentariu: 5 martie
We do appreciate your feedback, however we do prefer to speak to a Duty Manager is order to rectify issues rather than mentioning them on a public forum.
Andrew
Comentariu: 4 mar. 2025
Caroline gives the best facials
Răspunsul hotelului
Comentariu: 5 martie
Andrew
Comentariu: 5 feb. 2025
A stat pe: feb. 2025
The leisure facilities was clean and fairly modern.
Only down side was the noise in the room, I was on a ground floor room and could clearly hear the occupants above with someone obviously leaving early I would suggest requesting an upstairs room if you can.
Poziție excelentă
Kinlochard, The Trossachs, Aberfoyle, Stirling, FK8 3TL, Regatul Unit|0,58 km față de Loch Ard
3 lucruri de făcutpe o rază de 4,91 km
Transportpe o rază de 34,70 km
Sosire și plecare
Check-in de la:
15:00
Plecare înainte de:
11:00
Bine de știut
Copiii sunt bineveniți la acest hotel
2 ani sau mai puțin
Copiii pot utiliza paturi suplimentare gratuit.
12 ani sau mai puțin
Copiii pot utiliza paturi suplimentare gratuit.
Animalelor de companie le este permis accesul contra unei taxe suplimentare
Mic dejun disponibil
Meniu mic dejun
Bufet
Opțiuni mic dejun
Mic dejun continental
Preț mic dejun
Te rugăm să contactezi hotelul pentru informații despre prețuri
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required. Please note that the hotel doesn't accept any cash payments. All children aged 2 years and younger stay free of charge in a crib. The maximum number of cribs in a room is 2. When booking 7 rooms or more, different policies and additional supplements may apply.
Cash
