La Quinta Inn & Suites by Wyndham Kyle - Austin South
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Informații rapide
Sosire începând cu | 15:00 |
|---|---|
Plecare până la | 11:00 |
Mic dejun | Mic dejun disponibil |
Animale de companie | Animalelor de companie le este permis accesul contra unei taxe suplimentare |
Copii | Copiii sunt bineveniți la acest hotel |
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La Quinta Inn & Suites by Wyndham Kyle - Austin South
Situated in Kyle and with Texas State University reachable within 21 km, La Quinta by Wyndham Kyle - Austin South features concierge services, non-smoking rooms, free bikes, free WiFi throughout the property and a fitness centre.
Scoruri și recenzii
Recenzii scrise de călători
US
Comentariu: 6 feb. 2025
Clean, convenient & safe.
Răspunsul hotelului
Comentariu: 8 februarie
Thank you for sharing your positive experience! We’re so pleased to hear that you had a clean and comfortable stay and that our team was helpful during your visit. Feeling safe and welcomed is essential when traveling, and we’re glad we could provide that for you.
Even though you didn’t have time for breakfast, we’re happy that you enjoyed a hot cup of coffee on the go. If your schedule allows on your next visit, we’d love for you to try our breakfast options as well!
It’s great to hear that our convenient location near IH-35 made your travels easier. We truly appreciate your kind words and look forward to welcoming you back the next time you’re in the area!
Comentariu: 27 ian. 2025
A stat pe: ian. 2025
Comentariu: 25 dec. 2024
A stat pe: dec. 2024
Disappointingly poor experience
However, this does not make up for the difficulties we experienced with our stay. Initially we had booked for five nights but due to circumstances needed to modify our reservation to only two nights until we could accrue enough funds for additional nights. Our first two nights were booked at a rate of $104. We were supposed to receive a two queen suite but when we arrived at the property we were notified that we were getting a regular two queen room. After a little bit of fuss they did provide the two queen suite at the price we were promised when we booked through the website. However when we extended our stay we were charged $136 for one of the subsequent nights and 156 for the other, bring our bill to a total of $567, not the rate that we were promised when we initially booked the 5 days.
Sadly the story does not end here. Our account was charged for the $330 for the three nights of extended stay on the day that we checked out. This would have been fine had we not been charged today, Christmas Day, for the full amount of our stay, essentially forcing us to pay for three of the nights that we were there twice. Due to a logistical error on the part of the hotel, our account was overdrawn and it is causing extensive financial hardship. We have been told that there is nothing they can do and that the charge will be removed on its own.
It's saddens us a great deal because we had excellent experiences The previous two times we stated this location. The staff members were attentive and friendly and very responsive. however, due to the experiences we had with our last stay, we will not be returning to this location at any point in the future nor will we be staying with any La Quinta hotels or any Wyndham hotels. We reached out to corporate and they were unable to resolve our concerns.
We do not recommend staying at this location as clearly their current staff are not as attentive to customer needs as they once were, with one or two exceptions, Michelle their excellent cook being one of them. Unfortunately, her excellent cooking does not make up for the poor experience we had with this hotel.
Răspunsul hotelului
Comentariu: 26 decembrie
Thank you for taking the time to share your experience with us. I would like to extend my deepest apologies for the series of challenges and inconveniences you encountered during your recent stay. While I am pleased to hear that Michelle’s dedication and excellent breakfast service left a positive impression, it is clear that the overall experience did not meet your expectations—or our own standards.
First, I want to acknowledge the confusion and frustration regarding your room type and rate changes. It is unacceptable that your initial booking of a two-queen suite was not honored upon arrival without issue. I am glad we were able to resolve this, but it should never have been a point of contention to begin with. Additionally, the significant price discrepancies for your extended nights and the overall billing process clearly added undue stress to your stay.
The most concerning part of your experience is the double charge and the resulting financial hardship caused by this error. I understand how upsetting it must have been to experience this issue, especially during the holidays. While the process of reversing duplicate charges is often tied to banking timelines beyond our immediate control, it is unacceptable that the situation was not handled with more urgency or compassion by our team. Please rest assured that we will be addressing this with our staff to ensure we improve the handling of such sensitive matters moving forward.
It is incredibly disheartening to hear that this stay has changed your perception of both our hotel and our brand, especially after you had positive experiences with us in the past. We are committed to regaining your trust.
Thank you for highlighting Michelle’s hard work and dedication; I will ensure she receives the recognition she deserves. Your feedback also sheds light on areas where we must improve, and we will be working closely with my team to address these concerns and prevent similar situations from happening in the future.
Once again, I am truly sorry for the disappointment you experienced. While I understand your decision not to return, I hope you will reconsider and allow us the chance to provide you with the exceptional experience you deserve.
Comentariu: 9 dec. 2024
A stat pe: dec. 2024
Comentariu: 4 dec. 2024
A stat pe: oct. 2024
Poziție foarte bună
18869 I 35 N Frontage Rd, Kyle, 78640, Statele Unite|0,85 km față de Evo Entertainment
Sosire și plecare
Check-in de la:
15:00
Plecare înainte de:
11:00
Bine de știut
Copiii sunt bineveniți la acest hotel
Animalelor de companie le este permis accesul contra unei taxe suplimentare
Mic dejun disponibil
Preț mic dejun
Te rugăm să contactezi hotelul pentru informații despre prețuri
Meniu mic dejun
Boxed/packaged food.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. A damage deposit of USD 250 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Service Animals - ADA-defined service animals are welcome free of charge. Pets Allowed - 2 pets max. Cats and dogs only. 75lbs or less per pet. Fees - Nonrefundable 25 USD nightly for up to 2 pets. Max 75 USD per stay. Other Information - Contact hotel for additional details and availability.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Cash
