Staybridge Suites Little Rock - Medical Center
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Informații rapide
Sosire începând cu | 15:00 |
|---|---|
Plecare până la | 11:00 |
Mic dejun | Mic dejun disponibil |
Animale de companie | Animalelor de companie le este permis accesul contra unei taxe suplimentare |
Copii | Copiii sunt bineveniți la acest hotel |
Facilități
Wi-Fi
Aer condiţionat
Centru de fitness
Recepţie 24 de ore
Restaurant
Nefumători
Mai multe despre Staybridge Suites Little Rock - Medical Center
Staybridge Suites Little Rock - Medical Center
Featuring barbecue facilities, Staybridge Suites - Little Rock - Medical Center by IHG is located in Little Rock in the Arkansas region, 1.6 km from Little Rock Zoo and 4.8 km from Central High Museum and Visitor Center.
Scoruri și recenzii
Curăţenie4,5
Locaţie4,5
Serviciu4,0
Camere4,5
Raport calitate/preț4,0
Calitatea somnului4,5
Recenzii scrise de călători
Filtrează după
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Menționat de călători
Comentariu: 25 feb. 2025
A stat pe: feb. 2025
A real nice comfortable room with full size refrigerator and
other kitchen appliances. Close to hospitals and shopping.
other kitchen appliances. Close to hospitals and shopping.
Călător de familie
Comentariu: 7 mar. 2025
Nightmare on University Street in Little Rock, Arkansas
Remove Amanda or retrain her! She is a mean spirited woman with no compassion and Terrible attitude,leadership and professionalism: A Nightmare Stay: A Guest's
Experience
On Friday, March 28, 2025, my family and I faced an incredibly distressing situation at a hotel during a difficult time. We had traveled to Arkansas for my granddaughter's funeral, and our experience at Staybridge Suites was anything but comforting.
Reservation Issues at first.
We made our reservations on the 24th and 25th of March, expecting a King Suite due to prior arrangements. However, upon arrival, we were greeted by a woman named Amanda, who informed us that our room was not what we had booked. Right after her asking what brought us to Arkansas. We told our granddaughters funeral.
Her attitude was far below poor. She even informed us that she doesn’t acknowledge whatever the reservations staff promises guest , because they’re a different company (IHG).
In other words,Instead of the promised rollaway bed for our daughter she again said they do not honor promised items from IHG (reservations). At this point we checked in she gave us our room.
We went to the room (not knowing it wasn’t the king suite we had reserved ) and realized it was studio with no privacy door and it had torn bedding and scratches on tables or adequate space. We returned back to the check in counter. I explained we reserved a king suite (with a door for everyone’s privacy) not a King Studio, which lacked the necessary privacy for our teenaged daughter who was accompanying us. I also shared with Amanda that the linens were torn and the furniture was damaged (see photos). She became annoyed , i showed
Desk clerk , Amanda the pictures and email confirmations of our reservations. Desk clerk Amanda insisted that she did not have to honor the notes or emails from IHG . She said all she could was upgrade us to King Suite and charge an extra fee. Despite our credit card already being charged with my military discount,for the of cost of a military discount for a king suite, she insisted we pay more and would let me know later, after she’s taken care of other customers (who arrived after we diss). We went ahead and paid the additional cost due to it being late at night. I also requested that she call us before she charges our additional fees. It was too long of an ordeal already and we hadn’t even had dinner. She agreed to call before she charged my card.
We went to go check in to the king suite.
After checking into the room, we left our luggage and went for dinner.
I knew we would probably what we returned from dinner late and we were already tired so my daughter and I agreed to make her bed keeping in mind. We never did get a rollaway bed because they said they didn’t carry a rollaway bags. So she was left with the sofa bed. we got the bed bag which they keep in the closet out of the closet and we discovered that the white blanket had pinkish stains all over it and there was hair in the pillowcases so we said we take the bag back on our way out to dinner and that we just asked for another one. We went back to the checkout counter. We noticed there was a line of folks waiting to check in so I stepped to the side with the bag and try to get her attention Amanda and she didn’t hear me at first, so I said, excuse me and she looked over, upset at us with a frown on her face and said yes, I showed her the bag. I showed her the contents and told her that the bag the sleeping linens were dirty and if we could get another bed bundle in a bag she took the bag aggressively and said words “Jesus” !after she came back with the bags, sat on the desk never said I’m sorry for the inconveniences here you go. she kept looking at the other customer and walked back over to assist them.
We took the lines back upstairs left for dinner.
At dinner I decided to check my credit card to see if she put charges on it because I hadn’t heard from her and it was already an hour. As I assume she charged my card an extra $58 for the King suite on top of what I already had paid .
Return back from dinner went up to the room, settled in unpacked even put clothes in the drawers and my daughter. I attempted to remove the pillows to get out the pullout bed.we attempted to use the pullout couch bed, only to find blood stains that suggested the mattress was not clean. because of it being late, we turned over the mattress to find a large stain on the back. It looks like someone may have urinated on it. I called down to the front desk to report the issue, and Amanda yelled “I’m coming up”! She came to (see photos) inspect the mattress. Her reaction was not one of concern but rather frustration that we had even reported it.
Despite my calm demeanor and willingness to find a solution, Amanda refused to offer us an alternative mattress or room. Instead, she abruptly suggested we leave the hotel and even said she was going down to lobby to call the police, and have us thrown out. This was shocking given our situation of my daughter exhausted and at this point, it’s around 11:30 PM. Too late to be put out into the streets .
To our disbelief the police arrived, they were supportive and expressed disbelief at the treatment we had received. They too agreed that the sleeping sofa was filthy and stained. The female officer asked why didn’t she just change it or your room, instead of this. I have no answers and was completely disgusted, upset and embarrassed for my family.
The woman police officer agreed she wouldn’t even have her family member sleep on that couch and it would’ve been easier to just give us a new mattress or change our room we would’ve had to have done all the work not the desk clerk! unfortunately ,They informed us that, legally, in Arkansas a hotel can ask guest to leave, but they also recognized that our complaint was valid. They advised us to seek better accommodations, because they by law have to now wait for us to vacate the premises. At this point, I asked the female police officer if we could go downstairs and talk with the new front desk clerk that it just started her shift. The old front desk clerk Amanda left before the police arrived. The female officer said sure let’s see that would be better than that way. We’ll just leave . Of course, as anyone would be especially a mother with a child wanting to go to sleep and a grieving grandmother. I was so upset , this happened just hours
Before our granddaughters funeral .Finding Relief
Thankfully, we found a room at Embassy Suites, where the staff was caring and accommodating. They offered us upgrades and provided complimentary snacks due to our circumstances, proving that customer service could be handled with empathy and respect.
Final Thoughts
Our experience at Staybridge Suites was deeply disappointing, dangerous, and very unprofessional. Please read my review and any other reviews on there. They’re probably on point. I would not advise anyone to stay there.
Experience
On Friday, March 28, 2025, my family and I faced an incredibly distressing situation at a hotel during a difficult time. We had traveled to Arkansas for my granddaughter's funeral, and our experience at Staybridge Suites was anything but comforting.
Reservation Issues at first.
We made our reservations on the 24th and 25th of March, expecting a King Suite due to prior arrangements. However, upon arrival, we were greeted by a woman named Amanda, who informed us that our room was not what we had booked. Right after her asking what brought us to Arkansas. We told our granddaughters funeral.
Her attitude was far below poor. She even informed us that she doesn’t acknowledge whatever the reservations staff promises guest , because they’re a different company (IHG).
In other words,Instead of the promised rollaway bed for our daughter she again said they do not honor promised items from IHG (reservations). At this point we checked in she gave us our room.
We went to the room (not knowing it wasn’t the king suite we had reserved ) and realized it was studio with no privacy door and it had torn bedding and scratches on tables or adequate space. We returned back to the check in counter. I explained we reserved a king suite (with a door for everyone’s privacy) not a King Studio, which lacked the necessary privacy for our teenaged daughter who was accompanying us. I also shared with Amanda that the linens were torn and the furniture was damaged (see photos). She became annoyed , i showed
Desk clerk , Amanda the pictures and email confirmations of our reservations. Desk clerk Amanda insisted that she did not have to honor the notes or emails from IHG . She said all she could was upgrade us to King Suite and charge an extra fee. Despite our credit card already being charged with my military discount,for the of cost of a military discount for a king suite, she insisted we pay more and would let me know later, after she’s taken care of other customers (who arrived after we diss). We went ahead and paid the additional cost due to it being late at night. I also requested that she call us before she charges our additional fees. It was too long of an ordeal already and we hadn’t even had dinner. She agreed to call before she charged my card.
We went to go check in to the king suite.
After checking into the room, we left our luggage and went for dinner.
I knew we would probably what we returned from dinner late and we were already tired so my daughter and I agreed to make her bed keeping in mind. We never did get a rollaway bed because they said they didn’t carry a rollaway bags. So she was left with the sofa bed. we got the bed bag which they keep in the closet out of the closet and we discovered that the white blanket had pinkish stains all over it and there was hair in the pillowcases so we said we take the bag back on our way out to dinner and that we just asked for another one. We went back to the checkout counter. We noticed there was a line of folks waiting to check in so I stepped to the side with the bag and try to get her attention Amanda and she didn’t hear me at first, so I said, excuse me and she looked over, upset at us with a frown on her face and said yes, I showed her the bag. I showed her the contents and told her that the bag the sleeping linens were dirty and if we could get another bed bundle in a bag she took the bag aggressively and said words “Jesus” !after she came back with the bags, sat on the desk never said I’m sorry for the inconveniences here you go. she kept looking at the other customer and walked back over to assist them.
We took the lines back upstairs left for dinner.
At dinner I decided to check my credit card to see if she put charges on it because I hadn’t heard from her and it was already an hour. As I assume she charged my card an extra $58 for the King suite on top of what I already had paid .
Return back from dinner went up to the room, settled in unpacked even put clothes in the drawers and my daughter. I attempted to remove the pillows to get out the pullout bed.we attempted to use the pullout couch bed, only to find blood stains that suggested the mattress was not clean. because of it being late, we turned over the mattress to find a large stain on the back. It looks like someone may have urinated on it. I called down to the front desk to report the issue, and Amanda yelled “I’m coming up”! She came to (see photos) inspect the mattress. Her reaction was not one of concern but rather frustration that we had even reported it.
Despite my calm demeanor and willingness to find a solution, Amanda refused to offer us an alternative mattress or room. Instead, she abruptly suggested we leave the hotel and even said she was going down to lobby to call the police, and have us thrown out. This was shocking given our situation of my daughter exhausted and at this point, it’s around 11:30 PM. Too late to be put out into the streets .
To our disbelief the police arrived, they were supportive and expressed disbelief at the treatment we had received. They too agreed that the sleeping sofa was filthy and stained. The female officer asked why didn’t she just change it or your room, instead of this. I have no answers and was completely disgusted, upset and embarrassed for my family.
The woman police officer agreed she wouldn’t even have her family member sleep on that couch and it would’ve been easier to just give us a new mattress or change our room we would’ve had to have done all the work not the desk clerk! unfortunately ,They informed us that, legally, in Arkansas a hotel can ask guest to leave, but they also recognized that our complaint was valid. They advised us to seek better accommodations, because they by law have to now wait for us to vacate the premises. At this point, I asked the female police officer if we could go downstairs and talk with the new front desk clerk that it just started her shift. The old front desk clerk Amanda left before the police arrived. The female officer said sure let’s see that would be better than that way. We’ll just leave . Of course, as anyone would be especially a mother with a child wanting to go to sleep and a grieving grandmother. I was so upset , this happened just hours
Before our granddaughters funeral .Finding Relief
Thankfully, we found a room at Embassy Suites, where the staff was caring and accommodating. They offered us upgrades and provided complimentary snacks due to our circumstances, proving that customer service could be handled with empathy and respect.
Final Thoughts
Our experience at Staybridge Suites was deeply disappointing, dangerous, and very unprofessional. Please read my review and any other reviews on there. They’re probably on point. I would not advise anyone to stay there.
Călător de afaceri
Comentariu: 8 mar. 2025
Handsome property inhospitable staff
Staybridge is a beautiful property with large and very clean, attractive rooms and suites. Its location is near the medical center where i have a contract. I checked in after a few previous stays there and they insisted on charging my card for $250 above my rate for “ incidentals.” they promise to credit my account in a few days. They say it is because I have a home on the outskirts of the same city. (I needed to be very close to my work on this occasion). Then, after I went to a gym and did a short run the next morning, I was quizzed as I picked up a banana in the breakfast line, and there was an accusation that I was trespassing in the hotel breakfast line. Though I am glad that security is on their mind, surely where must be a way to secure the facility and not throw accusations to a paying customer trying to take a banana back to his room.
Comentariu: 13 mar. 2025
A stat pe: mar. 2025
Used as a home base while mom in hospital. Allowed pets. Room, service, breakfast all great.
Comentariu: 29 ian. 2025
A stat pe: ian. 2025
This hotel is located close to the medical center of Little Rock. Right off I-630. The room we stayed was the One bedroom king suite. Everything was kept very clean in all areas of the hotel. The breakfast was hot and had great variety for every taste. They have social nights Monday Wednesday in the hotel dining/social areas. The staff was friendly and very attentive. This will be the our hotel of choice when we stay in Little Rock.
Poziție excelentă
1020 S University Ave, Little Rock, 72204, Statele Unite|0,46 km față de Oak Forest Park
Sosire și plecare
Check-in de la:
15:00
Plecare înainte de:
11:00
Bine de știut
Copiii sunt bineveniți la acest hotel
2 ani sau mai puțin
Copiii pot utiliza paturi suplimentare gratuit.
Animalelor de companie le este permis accesul contra unei taxe suplimentare
Mic dejun disponibil
Preț mic dejun
Te rugăm să contactezi hotelul pentru informații despre prețuri
Opțiuni mic dejun
Mic dejun continental
Meniu mic dejun
Bufet
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Hotelul acceptă următoarele metode de plată: 
Cash
Staybridge Suites Little Rock - Medical Center: întrebări frecvente
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