Candlewood Suites Reading
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Informații rapide
Sosire începând cu | 15:00 |
|---|---|
Plecare până la | 12:00 |
Mic dejun | Micul dejun nu este disponibil |
Animale de companie | Animalelor de companie le este permis accesul contra unei taxe suplimentare |
Copii | Copiii sunt bineveniți la acest hotel |
Facilități
Wi-Fi
Parcare
Aer condiţionat
Centru de fitness
Recepţie 24 de ore
Restaurant
Mai multe despre Candlewood Suites Reading
Candlewood Suites Reading
Candlewood Suites Reading by IHG se găsește în localitatea Reading din regiunea Pennsylvania, la 43 km de Muzeul Landis Valley, și oferă facilități de grătar. Acest hotel de 3 stele oferă WiFi gratuit, un centru de fitness și un lounge comun.
Scoruri și recenzii
Curăţenie4,1
Locaţie4,2
Serviciu4,2
Facilități4,1
Recenzii scrise de călători
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Menționat de călători
Comentariu: 31 ian. 2025
A stat pe: ian. 2025
Everything was great except for the temperature. It was so warm and nothing seemed to make it better.
Cuplu
Comentariu: 28 oct. 2024
A stat pe: oct. 2024
Tried sleeping on a piece of history-but failed
Sadly, I cannot recommend the candlewood suites and I’m sorry to say they are a member of IHG, which I have never had issues with before. Pennsylvania is known for its historic buildings and we were there to ride bikes on the local trails and saw many of them, unfortunately the mattress in our room (room 113) was also a historic relic that had been badly damaged as if someone had jumped on it and left a hole, Knowing that I am pretty good at sleeping on just about anything since I have camped before I didn’t think too much about it until the next day when I was out biking, and my lower back was aching.
We returned to the hotel at dinner time and I looked closer at the mattress. You could see that there was a visible bulge out the side and a large pothole on the left side. I went out to inform the hotel front desk, but they claimed they were 100% full and could not switch me to another room. The second night was worse because my back was already hurting, and I could not fall asleep.
I have stayed at least a dozen times this year at HG properties, all around the country and in other countries and I’ve been an IHG member for 24 years and never run into this where a historic (aka destroyed) mattress was left for customers to sleep on. If Goodwill sold mattresses, I suppose this is what you would end up with.
The pictures attached don't do it it justice since no one is sitting on it to see what a dent it makes-it is a real crater. I also noticed the soap dispenser in the shower wasn’t working (see photo of glue repair) -no big deal. I brought my own bar of soap and used it. When I looked at it closely, I see someone had glued the plastic bottle and so it couldn’t pump the soap because of that crack which the glue was apparently not working to hold together.
Preserving history makes sense when you have a 200-year-old building but when you are running a hotel chain, you might want to buy new mattresses and new plastic bottles because you know they are going to wear out, there’s no way that somebody slept on this mattress before and did not complain so all I can conclude is that the hotel figures as long as they are bringing people in for a one night stay that they can get away with this as the people are gone the next day wondering why they have a sore back, but not returning.
The right thing to do would be to replace a mattress that was that badly damaged. The second right thing to do would be to move the customer out of the room until it is fixed. Candlewood chose to do neither so unless you like sleeping on a piece of history or you are bringing your own air mattress You should choose another hotel.
PS I am not a very large person. I am 6 feet 190 pounds so it’s not like I am a huge guy crushing this mattress.
PSS I called the hotel and the manger was willing to credit me with one night and swore they were 100% full but if I had asked them on Sat. morning for a new bed, they tell me one could have been provided since they kept them in storage onsite. Somehow asking Saturday night meant that no one could find a new bed-yeah right. Since they did not even try, I am pushing to get a credit for both nights. I would still avoid this property. Its telling you something about management that they did not replace the bed in this ruined condition long ago. They don't want to switch out even cracked plastic soap dispensers, so it tells you how they run their business-on the cheap.
We returned to the hotel at dinner time and I looked closer at the mattress. You could see that there was a visible bulge out the side and a large pothole on the left side. I went out to inform the hotel front desk, but they claimed they were 100% full and could not switch me to another room. The second night was worse because my back was already hurting, and I could not fall asleep.
I have stayed at least a dozen times this year at HG properties, all around the country and in other countries and I’ve been an IHG member for 24 years and never run into this where a historic (aka destroyed) mattress was left for customers to sleep on. If Goodwill sold mattresses, I suppose this is what you would end up with.
The pictures attached don't do it it justice since no one is sitting on it to see what a dent it makes-it is a real crater. I also noticed the soap dispenser in the shower wasn’t working (see photo of glue repair) -no big deal. I brought my own bar of soap and used it. When I looked at it closely, I see someone had glued the plastic bottle and so it couldn’t pump the soap because of that crack which the glue was apparently not working to hold together.
Preserving history makes sense when you have a 200-year-old building but when you are running a hotel chain, you might want to buy new mattresses and new plastic bottles because you know they are going to wear out, there’s no way that somebody slept on this mattress before and did not complain so all I can conclude is that the hotel figures as long as they are bringing people in for a one night stay that they can get away with this as the people are gone the next day wondering why they have a sore back, but not returning.
The right thing to do would be to replace a mattress that was that badly damaged. The second right thing to do would be to move the customer out of the room until it is fixed. Candlewood chose to do neither so unless you like sleeping on a piece of history or you are bringing your own air mattress You should choose another hotel.
PS I am not a very large person. I am 6 feet 190 pounds so it’s not like I am a huge guy crushing this mattress.
PSS I called the hotel and the manger was willing to credit me with one night and swore they were 100% full but if I had asked them on Sat. morning for a new bed, they tell me one could have been provided since they kept them in storage onsite. Somehow asking Saturday night meant that no one could find a new bed-yeah right. Since they did not even try, I am pushing to get a credit for both nights. I would still avoid this property. Its telling you something about management that they did not replace the bed in this ruined condition long ago. They don't want to switch out even cracked plastic soap dispensers, so it tells you how they run their business-on the cheap.
Răspunsul hotelului
Comentariu: 12 noiembrie
Hello Carlos M,
Thanks for choosing IHG Hotels and Resorts for your lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Thanks for choosing IHG Hotels and Resorts for your lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
Cuplu
Comentariu: 17 sept. 2024
A stat pe: sept. 2024
It was a “NIGHTMARE” stay.
We had been to this Pension several times until 2016 and until then everything was perfect. Last week we stayed there for a period of 4 days. “Nightmare”; I don’t know what has happened since 2016, but the rooms were unhealthy. In the evening I unpack my bed and see stains through my sheet. I took it off only to notice that the mattress cover was stained everywhere with blood and urine, so the bed had not been changed. We call the reception, someone comes to take pictures and makes us change rooms. Arriving in the second bedroom, I notice that on the wall next to the headboard there was a still alive cockroach caught in a spider web. I’m going to look in the bathroom and the bath had not been washed. We were transferred to a third room, but the smell of fried potato grease there made no sense. Previous occupants had cooked fries. Unfortunately, there was nothing available and we had to sleep with that smell. The next morning the manager came knocking on my door to tell me that as soon as a room became available and cleaning was done there, she would come and visit it with me. It was okay, but the cleaning was done quickly. I found a dog collar next to a chair, there was urine on the wall of the bathroom and seeing the amount of dust under the beds, it was definitely a while since they had been pulled. I think it’s a shame because it’s a beautiful place, the staff is welcoming, but it’s over for us. After changing rooms 4 times, with supporting photos, the only compensation we were offered is $100 for the 4 nights we stayed there, whereas the room cost $257 US since we live in Canada.
Comentariu: 1 dec. 2024
A stat pe: nov. 2024
The walls in the bathroom were visibly dirty. There were no linens for the pull out bed. Staff was friendly.
Comentariu: 30 nov. 2024
A stat pe: nov. 2024
I have never stayed at a hotel that does not offer daily room tidy up. Like making the beds, or refresh on towels.
I will never stay at this location again.
I will never stay at this location again.
Poziție foarte bună
55 S 3rd Ave, West Reading, 19611, Statele Unite|1,28 km față de Keith McCall's Tree
Sosire și plecare
Check-in de la:
15:00
Plecare înainte de:
12:00
Bine de știut
Copiii sunt bineveniți la acest hotel
Animalelor de companie le este permis accesul contra unei taxe suplimentare
Micul dejun nu este disponibil
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
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